Returns & Refund Policy

We take pride in the freshness and quality of our floral arrangements; however, if you are not completely satisfied with your bouquet, please contact us within 24 hours of delivery. Due to the perishable nature of our products, we offer replacements or store credit for items that do not meet our high standards of beauty and longevity.

Return Process

• 1.
  Document the Issue

  Take a clear photograph of the flowers within 24 hours of arrival to document any quality concerns or damage during transit.

• 2.
  Contact Support

  Email our floral care team with your order number and the photos attached to initiate your claim.

• 3.
  Review Process

  Our florists will review your request within one business day to determine if a replacement or credit is the best solution.

• 4.
  Resolution

  Once approved, we will schedule a fresh replacement delivery at no extra cost or issue a store credit to your account.